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Mic70 Honor Student
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Hard Drive Short DST Check - FAILED

hp Envy x2 15 c0001dx
Microsoft Windows 10 (64-bit)

Lost.... Blue screen... "You PC did not start correctly" ............Help?

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Regents Professor Regents Professor
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Hard Drive Short DST Check - FAILED

Hello Mic70,

 

Welcome to FORUM !!

 

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

 

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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Mic70 Honor Student
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Hard Drive Short DST Check - FAILED

Hello, thank you for the quick response.  My warranty has expired. Before I replace hard drive, is there a way to confirm that it is damaged? Every other test passed... could a virus cause automatic repair?  I had upgraded to windows 10

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Regents Professor Regents Professor
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Hard Drive Short DST Check - FAILED

Hello Mic70,

 

 

Thank you for your reply !!

 

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

 

The hard drive seems to be failing or failed. The best thing I recommend is to take a back up of the data first, before its too late.

 

You may try reseating the HDD and run the TEST again. If possible try this HDD on a another PC to determine.

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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Mic70 Honor Student
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Hard Drive Short DST Check - FAILED

I'm a bit frustrated with my Hp Envy x2 15 c001dx because it has NO Disk drive plus it has a detachable keyboard. So when I am able to get to other fix options I am unable to use keyboard or touchscreen will not allow me to choose options.
Now, I can not get out of black screen Windows Boot Manager.......File: \Windows\System32\Drivers\acpiex.sys
Status: 0xc0000185
Info: the operating system could not be loaded because a critical system driver is missing or contains errors
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