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questionlady
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Hard Drive Short DST Check: Failed

Pavilion 17
Microsoft Windows 10 (32-bit)

Over the weekend, notebook was running slow.  Yesterday it would not boot.  The HP logo screen appeared a couple of minutes as usual, but the black screen with the circle never went away.  I ran a quick scan and the Hard Drive Short DST Check failed.  What is this in layman's terms and is there anything I can do?  TIA

 

Have not made any installations or updates; however, after doing a hard reset and running the quick scan, restored BIOS.

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Hard Drive Short DST Check: Failed

Hello questionlady,

 

Welcome to FORUM !!

 

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

questionlady
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Hard Drive Short DST Check: Failed

Thank you for the information.  Unfortunately warranty is out of date.  -sigh-

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Hard Drive Short DST Check: Failed

Hello questionlady,

 

Thank you for your reply !!

 

To help tp find the right replacement Harddrive Part number, please provide the complete Model and Product Number of your Notebook.

 

Click the below link for a guide on locating this information:

http://support.hp.com/us-en/document/c00033108

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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