Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎11-26-2016
Message 1 of 2 (153 Views)

Hard Drive Short DST check: FAILED

A friend of the family, gave me this laptop and it doesn't get pass the loading screen, I've tried the F2 and got a Hard Drive Short DST check: Failed and the Failure ID: GSN2MV-88G8AB-XD7WLK-60UU03  Product Id: MOA67AV.  I don't understand, I'm not that good with computers but try to figure things out with online solves. 

 

Please help,

Thanks,

Jeremy3015

0 Kudos
Dean
Posts: 7,185
Member Since: ‎05-06-2013
Message 2 of 2 (121 Views)

Re: Hard Drive Short DST check: FAILED

Hi @Jeremy3015

 

Welcome to the HP Support forum. Thank you for posting.

 

The error indicates faulty Hard Disk Drive (HDD). Since this is  faulty HDD, you will probably not be able to recovery your friend's files.

 

Based on the error code I can see the computer has active warranty until December, 23rd.

If this is is the case, the repair will be for free.

 

Please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

 

 

Hope this helps.

* You can say Thanks or give me LIKE with the Thumb Up+ button (+1)
* Please, use the button to accept this post as a solution if my comment helped

IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation