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Ruislip33 Student
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HP Recommended

Hard Reset

Pavilion 11-n083sa
Microsoft Windows 10 (32-bit)
I need to run a hard reset on an Pavillion notebook as it won't start up at all/slowly. If I do this will it delete any saved files on the notebook as my daughter has all her exam work on it.
Thx
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HP Recommended

Hard Reset

A reset will delete all of the files on the notebook.

 

It is not a hard reset. that is something different.

 

Have you tried booting to the usb recovery media that you should have created by now?

If you do that, you can use Windows system restore to resolve the issue.  Do you see it below the Precautions heading in the image? Windows System refresh will also fix the issue without deleting any personal files. 

 

recovWin10.PNG

 

 

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Geremi Student
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Hard Reset

Dear Enrico,

 

I' dont rely understand what you mean!

 

I need to perform a hard reset after installing Windows 10 as my screen stays black.

the question is: Do I lose all saved files, foto's and documents after performing a hard reset ( as recommended by HP )??

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Hard Reset

Geremi

 

You said you "installed Win10" -- meaning, you must have done the Win10 Upgrade, right?

 

While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work.

 

What will work is restoring your machine to its original factory condition using HP Recovery Media.

This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

 

Problem is that this will erase ALL the files on your PC, so BEFORE you attempt that, you need to do the following to recover your files and folders:

 

1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit
3) Connect the old drive to the working PC

4) Copy all the files and folders you want to keep to the other PC or to a USB stick.

 

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Hard Reset


@Geremi wrote:

Dear Enrico,

 

I' dont rely understand what you mean!

 

I need to perform a hard reset after installing Windows 10 as my screen stays black.

the question is: Do I lose all saved files, foto's and documents after performing a hard reset ( as recommended by HP )??


Reset is a Microsoft term and beginning with Windows 8, came to mean a refresh of the operating system. It is destructive and will remove all of the saved files. 

 

A hard reset will not remove any files, documents or data on the notebook's hard drive.  

 

So if you are referring to a reset of the operating system, yes it will delete all files on its way to refreshing your notebook's operating system. 

 

The following third party tutorial document explains the difference between what have come to be confusing terms for many people.

http://www.howtogeek.com/132428/everything-you-need-to-know-about-refreshing-and-resetting-your-wind...

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