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NilsAhlbom
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Message 1 of 3
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Hard disk failure ID

HP Recommended
Pavilion 17 Notebook
Microsoft Windows 10 (64-bit)

I get the following FAILURE ID when running the hard disk SMART Check.

GLQ45R-7A48JU-MFPV7G-609503

What's the problem?

NilsAhlbom

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GBL84
Level 10
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Message 2 of 3
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HP Recommended

Hello @NilsAhlbom,

 

Sorry to  know !!

 

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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iomare
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Message 3 of 3
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HP Recommended

Hi,

It means that the hard drive is failing and should be replaced as soon as possible, You should back up all your personal data and replace with 2.5" sata drive. I PC is still under warranty get in contact with HP. You will need to reinstall windows 10 on the new drive which can be done with HP recovery disks or by downloading the media creation tool from Microsoft and creating a bootable drive with Windows 10. It will be automatically activated once installed (make sure to install the same edition.

 

Hope it helps,

David

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