Hard disk problems

[Packos98]

Im having hard disk SMART check : failed
Failure id : 0GCF00-6KJ8LK-MFPX0K-60AM03
PRODUCT ID : C7E75PA#ABG
I take it my hard drive needs replaced or are there other parts that need replacing too?

[IT_WinSec]

Hello @Packos98,

Welcome to the HP Support forum. Thank You for posting !

You are correct - the HDD has failed and needs replacement. No other component needs replacement (based on the provided code). I can also see your warranty has expired back in 2014 and that you have HP Pavilion g6-2215tx Notebook PC.

Since this is faulty HDD, you will probably not be able to recovery your files. You can try to but there is no guarantee - best would be to recover files from a previously created back-up. I will post instructions if you need to try.

With regards to the faulty hardware part - your options are:

1) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD (or SSD) is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity (e.g. 1 TB). 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Service and maintenence guide - page 45/55 >> http://www.hp.com/ctg/Manual/c03593041.pdf

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So,

3.1 ) IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

If there is no recovery media at HP, you can try to contact local HP partners in your country

3.2) IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

Please, let me know how it goes and do post back if you need assistance.  Looking forward to your feeback/reply.