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Honor Student
Posts: 3
Member Since: ‎12-10-2016
Message 1 of 5 (132 Views)

Hard drive Short DST Failed

Product Name: 15-BA079DXHP
Operating System: Microsoft Windows 10 (32-bit)
When I turn on my computer get a blank screen. I tried to do a hard reset which did not work. I ran a diagnostic tests and the computer failed the hard drive short DST test. Is there any fixing or do I need to send it in?
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Regents Professor
Posts: 4,321
Member Since: ‎07-31-2014
Message 2 of 5 (104 Views)

Re: Hard drive Short DST Failed

I hate it when this happens to our customers. Thank you for bringing this issue to our notice. We're happy to help you.

 

According to the message you have recently posted I would like to confirm that this is a hardware issue and the hard disk drive needs to be replaced in order to resolve the issue. I strongly recommend you to Contact HP Technical Support over the Phone for further assistance to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer.

 

You can also Check your warranty Here to verify the warranty status

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
Honor Student
Posts: 3
Member Since: ‎12-10-2016
Message 3 of 5 (85 Views)

Re: Hard drive Short DST Failed

Thank you. That is kind of what I thought. The computer is still under warranty, so I will be able to get it replaced. Thank you again for yourent time.
Regents Professor
Posts: 4,321
Member Since: ‎07-31-2014
Message 4 of 5 (67 Views)

Re: Hard drive Short DST Failed

You're very welcome and have a good day!!

 

For any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

KNRK

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
Honor Student
Posts: 3
Member Since: ‎12-10-2016
Message 5 of 5 (57 Views)

Re: Hard drive Short DST Failed

I guess I do have another question. I am not sure how I contact about getting the computer sent back for repair. I am a bit confused about how the support website works. It seems like I always get sent it a circle. My other question is will I just charged to make the phone call? Sorry. I am so confused.
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