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Rafa878 Student
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Hard drive long and short dst fail

HP Envy 15-j100 Quad Edition
Hey all I'm technologically challenged and this is my first time posting on the forum so lemme know if I miss anything....

Like the subject says my notebook was freezing and running slowly I didn't know what was happening but long story short I can't get past the boot up screen anymore with HP logo and I ran diagnostic and got hard drive short and long dst failed. I'm pretty frustrated cause my laptop is less than 2 yrs old and my warranty expired how can I replace the damaged hard drive and what exactly should I buy? Also will my files be lost?
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Provost Provost
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Hard drive long and short dst fail

A retail laptop/mobile 2.5" SATA hard drive can be used.Western Digital, Seagate, Toshiba, etc. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

Sorry to say files also die with a hard drive. Best practice with any computer is an external USB hard drive to back up files.

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Provost Provost
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Hard drive long and short dst fail

Example:

http://www.newegg.com/Product/Product.aspx?Item=N82E16822236561&cm_re=750gb_mobile_hdd-_-22-236-561-...

 

The hard drive in your model is not as easy to change as some-but the Maintenance & Service Guide will help:

http://h10032.www1.hp.com/ctg/Manual/c03943414

 

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PalAl Student
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Hard drive long and short dst fail

Do all fail codes indicate a need for hard-drive replacement?  Do they all indicate component failure?  What are the options?  Can I get into safe-mode and reset defaults?  Can I reload O.S ?  

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