Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Mpeterson0912 Honor Student
Honor Student
2 0 0
Message 1 of 3
375
Flag Post
HP Recommended

Hard drive short DST check : failed

HP 15.6" 15-F387WM laptop pc
Microsoft Windows 10 (32-bit)

Failure ID: GLW360-81A83K-MFPWLK-60V703
Product ID: N5Y09UA#ABA

Hard Drive 1 - primary HDD bay

My computer originally kept freezing on me and then I tried resetting it without deleting my personal files and it wouldn't complete resetting my computer. Then I tried just factory resetting it and it still wouldn't reset. Now if I turn my computer on the screen just blinks on and off every 5 seconds.

2 REPLIES
Provost Provost
Provost
71122 8566 18418
Message 2 of 3
341
Flag Post
HP Recommended

Hard drive short DST check : failed

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Mpeterson0912 Honor Student
Honor Student
2 0 0
Message 3 of 3
275
Flag Post
HP Recommended

Hard drive short DST check : failed

yes its still under warranty and i've already called and i'm sending it in on friday when i get the box to ship it to get the warranty work done.

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation