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Chrisjossue Honor Student
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Hard drive short dst failed

Pavilion sleekbook
Microsoft Windows 10 (64-bit)
Did a system quick test and it told me hard drive short dst check: FAILED and also gave me a failure id. I don't know what to do
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Provost Provost
Provost
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Message 2 of 7
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Hard drive short dst failed

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

2.  The 24 character failure id produced by the short dst test.

 

Regards,

 

DP-K

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Chrisjossue Honor Student
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Hard drive short dst failed

Model: 15-b142dx
Product: d8x43ua#aba

Error code: m091vt-6q0893-mfpwwj-60x803

Thanks
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Provost Provost
Provost
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Message 4 of 7
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Hard drive short dst failed

Hi,

 

You're welcome

 

The 24 character error id does confirm a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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Chrisjossue Honor Student
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Hard drive short dst failed

Hello, I am out of warranty and would like a guide please
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Provost Provost
Provost
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Message 6 of 7
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Hard drive short dst failed

Hi,

 

Your notebook is listed as coming with a 500Gb Hard Drive, but you can just as easily install a 750Gb HDD if you want a bit more space - the drives on the following links are examples that would be fine for your notebook.

 

500Gb Hard Drive

 

750Gb Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 47 of your Maintenance & Service Guide.

 

As far as reinstalling the operating system on the new drive goes, you can just perform a clean installation of 10 - as the machine has been previously upgraded from Windows 8 to Windows 10, a hardware profile ( Digital Entitlement ) will have been recorded by the activation servers.

 

As long as the previous installation of Windows 10 had activated Ok after the upgrade from 8, you can just create your own installation media and perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Chrisjossue Honor Student
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Message 7 of 7
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Hard drive short dst failed

If I take out the hard drive and put a new one, do I have to restore stuff like photos, documents, etc? If so, how do I do that.
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