When I start my laptop it comes up with the following message : Product information not valid. The following product information programmed into the system board is missing or invalid. System board (00A) - System board CT number.
However I do not press enter to continue as the laptop does not start up as having logged off last time the battery now does not charge and all I get is a red light. Yet doing without pressing continue I get the white light and can use the laptop.
Do you think I need a new battery also bearing in mind I have only had the laptop 14 months.