• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2017 03:12 PM

HP Recommended
Product: HP envy notebook 13-ab008na
Operating System: Microsoft Windows 10 (64-bit)

I have accidently deleted the recovery media from my (D) recovery disc/partition. How can I retrieve it and how much does it cost.

  Has.

2 REPLIES 2

‎03-19-2017 07:20 PM

HP Recommended

@Hasfell

 

Hello;

Allow me to welcome you to the HP forums!

 

The ONLY way to rebuild the Recovery information is to do a complete factory reset using HP Recovery Media.

 

Presuming your PC came with Win10 preinstalled, you can order Recovery Media using this link:  http://support.hp.com/us-en/document/bph07143

 

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎03-20-2017 02:45 PM

HP Recommended

Thanks for your prompt and good help I have ordered a media recovery device,

   Hasfell.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.