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Student
Posts: 1
Member Since: ‎05-21-2016
Message 1 of 2 (112 Views)

Help,!! Hp pavilion dv6 -6c 11 nr

My Hp says this, what do I do ,?? 

 

Hp Battery alert 

 

The system has detected the storage capacity of the battery stated below to be very low. 

For optimal performance , this battery may need to be replaced 

 

 

primary < internal > battery ( 601) 

 

please help me me I work from home and no computer is not good lol.. Than you in advance 

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Provost
Posts: 48,516
Member Since: ‎09-24-2010
Message 2 of 2 (104 Views)

Re: Help,!! Hp pavilion dv6 -6c 11 nr

Hi,

 

The error 'Primary (internal) Battery (601)' does indicate that your notebooks main battery ( not the cmos battery as the error tends to suggest ) is showing signs of wear and you may want to consider replacing it - the 601 error typically occurs when the storage capacity has fallen below 25% of its original value.

 

Further information on this can be found on the following HP document.

 

http://support.hp.com/us-en/document/c01443470

 

This is a warranty item, so if your notebook is still covered, contact HP and arrange to have it replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

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