Help!! Igfxtray module has stopped working

[mikying]

Hi,

I uninstalled the drivers, I downloaded the official drivers from the intel site at this address:

https://downloadcenter.intel.com/SearchResult.aspx?lang=ita&ProdId=3719
My video card is 4400 and my language is italian.

I already restarted 10 times the notebook, and now the problem seems solved, I keep you updated.

[Shepherdess]

Thanks for that tip Mikying.  I have read that elsewhere.

When I tried to install the latest driver from the Intel site (I have Iris 5100) the Intel updater tells me that the current one is a manufacturer modified driver and so won't let me install a new one.  The installed one is newer than the latest one on the intel site, so that makes sense.

I think I need to uninstall the existing driver first, but I haven't because I am scared that I'd be left with no driver at all.  I am not technically savvy enough to know whether, if I uninstall the one I have, it will successfully install a replacement from the site, or whether the Intel utility will be obstinate and make me reinstall the original from a recovery drive.

If anyone can tell me definitively whether it is sensible (or otherwise) to uninstall the manufacturer modified driver and replace it with one from the intel site, I would be very grateful.

[mikying]

Just keep available the driver hp, which can be downloaded from the site. nothing happens do not worry, the PC without driver starts with the generic windows

[Shepherdess]

Fingers crossed everything seems to be working.  Mikying, thanks for giving me confidence to uninstall the driver.

For anybody else: 

I contacted HP support, who

a) confirmed that the driver on the HP website called "Intel HD Graphics" is the correct one to use for the Intel Iris Graphics driver (which isn't immediately obvious without a google check)

b) walked me through reinstalling the driver - not that it was necessary following (a) but they were there and it was worth it as they...

c) were still on the chat line when the restart produced the same message with the reinstalled driver.  They have the system log and are looking into it to hopefully work out what the glitch is.

d) also gave the link for the correct intel iris driver.

I uninstalled the HP version of the driver, rebooted, checked that the windows driver was running (to confirm the proper uninstallation of the original driver), downloaded the intel version of the driver, installed it and rebooted.

I have not had the "igfxTray module has stopped working" message yet after several restarts. 

The graphics also seem crisper (my biggest point of reference being the power options drop down menu on the Start Screen, which had seemed a bit basic / fuzzy)...but that could just be new contact lenses 🙂  Either way, a good start to the day.

[Wenglish]

Hi!

Glad to hear you got the problem sorted out. Would you mind posting the link to the correct driver, and maybe a couple of steps how to uninstall/install the correct things? I am a bit technoloogically stunted!

Thanks

[Wenglish]

Also when I try to download the driver from the link provided by Mikying I cannot get the download to start as the "I accept the terms of this license" button does nothing.

[mikying]

I did not understand, you have uninstalled official drivers hp and then you have installed the drivers downloaded from the Intel site?

[mikying]

Wenglish, What is the exact model of your notebook?

[Wenglish]

I can't even download the drivers from the Intel site. When I go to do so, the button that says 'I accept the terms of the license' does not work. I Will have to get back to you with the model number, apologies.

[Shepherdess]

Wenglish, It sounds like you have got as far as uninstalling and reinstalling, but for any others, this is the layman's way that I (a non technical person) used:-

To uninstall.

In Windows 8.1

1.  Search for "Device Manager".

2.  Click on "Display adapters" to open the dropdown.

3.  Write down the name of the driver you have so that you know what it is that you want to reinstall.

4..  Right Click on the misbehaving driver and select uninstall.

5.  Allow the wizard to uninstall the driver.

6.  Restart the computer.

Check it is uninstalled:-

7.  Follow actions 1 and 2 again and check that the driver is called something like Windows generic driver.

To reinstall a driver from the intel site:-

8.  Go online to https://downloadcenter.intel.com/default.aspx?lang=eng  (change the language in the top right corner if English isn't what you need)

9.  Go to the "Find by Category" section (in the middle of the page somewhere)

10.  Select "Graphics Drivers" in the first box

11.  Select "Laptop graphics drivers" (or as appropriate for your computer) in the second box.

12.  Select the appropriate chip /driver combination for your computer in the third box

13.  Click find.

14.  Now select the right package for your operating system (note the difference between 32 and 64bit versions)

15.  Now select the .exe file (which is the option for end users)

16.  Choose to accept the licence agreement (if you do)

17.  Follow the instructions.

18.  Restart.

Good Luck.