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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 11 of 19
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Yes the CMOS battery looks like a watch battery, often covered in insulating plastic of some type like typical shrink-wrap tubing, with a couple wires coming out that lead to a socket they plug into.  It is also possible the battery is bare and sits directly in a socket on the mainboard, but either way it should be easy to identify when you see it.

 

Waiting longer is probably a good idea, as is setting the laptop sideways (with the screen open) and pointing a fan at it with all the rear panels and drives removed, so if there is any remaining liquid it has more of a chance to dry out.  If the liquid weren't water, even the dried residue could be conductive in which case if the laptop still malfunctioned, the whole thing would need disassembled and the appropriate solvent used to rinse away the residue thoroughly before drying again.

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Message 12 of 19
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ok thanks I'll do that might post again the results in a few days or a week tahnks again :generic:
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Message 13 of 19
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Hi - I sent my laptop for repair (it is about 3-4 months old).  It was perfectly fine and then the next time I tried to use it, it was dead.  The service folks say that something was spilled on it and that the warranty will not be honored.  We take great care of the computer and nothing had been spilled. Any ideas? Anybody else?  Thanks for any help.
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Message 14 of 19
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Motherboards randomly frying????  Hmmm sounds familiar.

 

Have a look at http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&thread.id=3982

 

There is a (n apparently) known issue regarding some models of HP laptop whereby the motherboard fails due to fhe GPU overheating.  The link barely scratches the surface of people with this problem.  Do some of investigation of your own (HP Support seem generally ignorant of the matter).  Check to see if your model and P/N is listed.  When checking the P/N make sure you are in the right region of the HP website, different regions have different covered P/Ns.  If you find your laptop is covered ask HP support specifically about the "One Time Extended Warranty" to hopefully get the ball rolling in the right direction.

 

Good luck

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Message 15 of 19
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hi, i spilt a bit of water on the keyboard.  i have a hp dm1 notebook. 

i had the notebook off when the accident happened so i left it to dry.  after 1 month i reently tried turning it on.  there was no power at all.  the charging light turns from white to orange with the battery in, and it stays white when the battery is taken out.

when the ac cord is in and the battery is out, on attempting to turn it on, 2 lights on f11 and f12 flash ornage.

 

anyone know what this means??

 

thanks

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Message 16 of 19
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water spilled on my laptop. it is totally shut down. unable to power on. It is within the warranty period. can it be repaired free of cost from hp service centre?
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Hello uponflayana,

 

Your warranty will not cover water damage.

It is considered accidental damage and would be part of an extended warranty.

 

Here is a link to a phone number to call HP and see what repair options they may have for you.

 

Let me know how everything goes.

Have a good day.

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Message 18 of 19
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I suspect whether there is a self protection designed by the HP company. Once water enters, the computer turns off the computer and lock it. The problem is how to unlock it. Is it true?

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hey!!!guys needed help here I spilled little amount of water on my HP laptop,qwerty tab caps lock ESC these were the place where water has entered
but my laptop was working fine I cleaned it with cotton and tower and still it was working so I didn't react and started playing game but 5-7 mins it turn off itself i tried to turn it on but still it wouldn't turn on ...guys help me what should I do
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