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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 08:41 PM

HP Recommended
Product: Hp 2000 -2b19wm notebook
Operating System: Microsoft Windows 7 (64-bit)
I forgot password so I had lap top reset to factory it was working ok there . I got home tryed to turn on & it's says Hibernating I went to hp support & I can't follow directions to fix because monitor is also Hibernating it won't respond to any thing
Product # D18AOUA#ABA
Was windows 8.1 installed windows 10 also
Can any one help me or is it & me hopeless
Karina
1 REPLY 1

‎04-21-2017 11:24 PM

HP Recommended

Hello @Karinawallace

 

Welcome to the HP Support forum. Thank you for posting.

 

What is the Windows version that you use now after the latest resetting to factory default - Win 7 , 8 or 10 ?

 

If your PC is stuck now or frozen, please perform hard reset/hard restart to solve the issue and eventually boot to Windows desktop. Here is how >> https://support.hp.com/rs-en/document/c01684768

Basically, you need to press and hold the power-on button for 5 to 10 seconds until the PC completely shuts down. If your PC has a removable battery, you need to also remove it for 15-30 seconds, reinstall back the battery and turn the PC on.

 

 

After PC starts to Windows successfully, you may completely disable the hibernation options from Control Panel / Power options

You may also update your drivers, 3rd party apps and re-configure some Windows Power options settings.

If Win 10 or 8 >> https://support.hp.com/rs-en/document/c03383935

If Win 7, check this >> https://support.hp.com/us-en/document/c01853693

""The computer will not go into sleep or hibernate mode""

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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