Note on archived topics.
10-13-2016 10:43 AM
Hinge failure, left side at on/off switch and system fan. Internal plastic components that receive the hinge screws have failed. Apparently, the plastic cannot repeatedly sustain the forces created by the tight hinge and its screws. Plastic chips loose in the $700 product. Product is just shy of three years old. Not under warranty.
It is clear from this forum and other sources that HP is aware of hinge failures at least as far back as 2009. Why would you continue to sell the suspect design? What equitable resolution is available?
Temp solution has a screwdriver inserted thru the lock port into hinge end to resist hinge movement when closing the screen. Otherwise, it is quite an ugly scene as you are well aware.
In addition, I have recently twice experienced HP printhead issues that were resolved equitably, but the HP grind is getting quite old.
Thank you for your time and expert assistance.
10-13-2016 10:52 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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