Note on archived topics.
06-26-2016 11:55 AM
06-26-2016 12:36 PM
Just to add more information about the problem:
Haven't used the laptop in almost a year since the hinges on my HP Envy Touchsmart 15 began to separate the bottom plastic cover of the PC while opening for use. Like I mentioned previously, the laptop has never been dropped. This issue started up slowly, but since an external monitor was connected to the laptop for some time, I'm not sure exactly when this problem started.
As seen, it seems the hinge has "fallen" out of place and attempting to open the laptop separates the bottom black part from the silver colored plastic side cover (vent?).
In addition, the hinge itself no longer supports the weight of the laptop screen, and appears loose inside (hinge wiggles back and forth) and does not have a strong fixed hold.
See pictures for more information (the small black piece of plastic seen in one of the pics fell out of the laptop while attempting to open a bit for taking better pictures).
06-26-2016 01:01 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.