05-12-2016 06:03 AM
05-13-2016 08:08 AM
Thank you for your inquiry.
I grasp that you have a new HP laptop and are having an issue with sleep and hibernation. To ensure that your wireless keyboard is set to be allowed to wake the computer,
- Go to Device Manager.
- Locate your wireless keyboard
- Right- click on it and choose properties
- Click the power management tab
- If "Allow this device to wake the computer is not checked, please check it
- Press OK and close out of the screens.
Have you done all your Windows updates? Have you run the HP Support Assistant ? Here is a link to HP PCs - Sleep and Hibernate Issues (Windows 10, 😎 that may also help. If the issue still remains and you have ruled out the possibility of viruses and malware, please contact HP Support for further assistance. With your permission, they can remotely access your system to help find and fix issues. Please contact HP support at Contact HP Support .
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05-13-2016 11:07 AM
Hi and thank you for replying.
I already tried your suggestion locating the Logitech Keyboard via Device Manager and the box is greayed out. See image below.
So I went into properties of HID Keyboard which is also the Logitech Keyboard and the box for that was already ticked.
Going into BIOS dosn't work either.
05-13-2016 12:10 PM
Thank you for your reply.
Just to clarify the issue, it will not wake the computer from either sleep mode or hibernation? Sleep mode saves your work and settings in memory and uses a small amount of power, while hibernation puts your open documents and programs on your hard disk and then turns the computer off, which uses the least amount of power. If you put your notebook into sleep mode will it allow the keyboard to wake up the computer?
05-13-2016 03:55 PM - edited 05-14-2016 07:19 AM
"Just to clarify the issue, it will not wake the computer from either sleep mode or hibernation?"
Both which is what I want the Logitech Keyboard to do - which is to wake from sleep mode and hibernation mode!!
"If you put your notebook into sleep mode will it allow the keyboard to wake up the computer?"
Not the Logitech Keyboard...No! 😞
05-16-2016 08:44 AM
Thank you for the clarification.
Have you tried updating the driver for the Logitech? If you remove the wireless keyboard, does the onboard keyboard wake the computer from sleep and hibernation? If it does, I suggest contacting Logitech for assistance:
Logitech / Customer service
If the onboard keyboard does not wake the computer and you have tried all the steps listed in the previous troubleshooting document, you could try refreshing your PC. Refresh Windows 10 (from tenforums.com). You may also contact HP Support for assistance with the onboard keyboard not waking the notebook from sleep:
Please contact HP support at Contact HP Support.
Please let me know the outcome.