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Top Student
Posts: 8
Member Since: ‎11-05-2016
Message 1 of 3 (129 Views)

How can I recover my WIndows from HP Pavilion 15-n013tx Notebook PC (ENERGY STAR)

Operating System: Microsoft Windows 8 (64-bit)

HI

 

I lost my windows from my HP Pavilion 15-n013tx Notebook PC (ENERGY STAR).

Now I want to recover my original windows which came embedded with the my pc.

Can any body let me know how to do it.

Thanks

&

Regards

Shailly

0 Kudos
Provost
Posts: 12,702
Member Since: ‎08-09-2015
Message 2 of 3 (97 Views)

Re: How can I recover my WIndows from HP Pavilion 15-n013tx Notebook PC (ENERGY STAR)

Shailly

 

Hello;

Allow me to welcome you to the HP forums!

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Top Student
Posts: 8
Member Since: ‎11-05-2016
Message 3 of 3 (89 Views)

Re: How can I recover my WIndows from HP Pavilion 15-n013tx Notebook PC (ENERGY STAR)

Hi WAWOOD Thanks for the kind gesture shown by you. And also many thanks for the suggestions. Thanks & Regards Shailly

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation