Note on archived topics.
10-21-2016 06:30 AM
I purchased a new Spectre X360 and the 3 year accidental damage warranty. It claims 3 day turn-around in-home repair. I tried to use the warranty for a cracked screen and I am told there is a 2 month delay for the part to be sent to me.
How do I fix this?
10-21-2016 07:32 AM
Thank you. I am fully cognizant of the capabilities of this forum in completing hardware repairs. I am hopeful (to a fault) that someone reading this forum has another phone number (other than the one that gets me to India) where I can get better information about the delivery delay and how to overcome the shortcomings of the program. Please take no offence to this reply, I sincerely appreciate your input. I have found no other avenue to redress the problem other than this forum.
10-21-2016 08:05 AM
HP is making every effort to "cut the cord" and go to an entirely web-based customer service model so phone numbers are getting harder to find. And it is not entirely PC to complain about the nationality of the call center workers you can get hold of. I am sure they are doing their best. There is a path to the Executive Team but I suspect you may have already tried that.
I will bump this up to the moderators of this Forum and sometimes they will come in and offer help.
10-21-2016 08:47 AM
Again, thank you for your help.
I am not PC nor am I racist. Please do not misinterpret my comments. The folks in India were very helpful, but by their own admission, they could not do anything further to assist. Please check with the 6 individuals I spoke to, including the supervisor who called me back, I was nothing but polite to everyone who tried to help. I am not seeking anyone to blame, I only want my computer fixed in a timely manner. Thank you for the link in your post. I must admit to not having sent the CEO a direct plea, but that will be my next attempt at a resolution.
Again, thank you for your help, it is extremely appreciated.
10-21-2016 09:05 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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