The HP Community is here for you.
05-14-2016 06:37 AM
I get an internal primary battery message when I start up my laptop. The charger is plugged in at the time. If I unplug the charger I lose power within minutes. If I leave it plugged into a charger I have no problem. If anyone can give me the solution to this problem it would be most appreciated. Thanks so much...Maggie
05-14-2016 07:15 AM
The error message you receive at boot and the description of the issue both confirm that your notebooks main Lithium Ion battery needs to be replaced ( not the cell on the system board as the message tends to indicate ).
The Primary (internal) Battery (601) error indicates that the storage capacity of the main battery has fallen below 25% of its original capacity.
Further information on this can be found in the following HP Document.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP