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Student
Posts: 1
Member Since: ‎05-14-2016
Message 1 of 2 (122 Views)

How do I fix a an internal Primary battery problem on my laptop windows 10 .

Product Name: HP 2000-420ca Notebook
Operating System: Microsoft Windows 10 (64-bit)

I get an internal primary battery message when I start up my laptop.   The charger is plugged in at the time.   If I unplug the charger I lose power within minutes.  If I leave it plugged into a charger I have no problem.     If anyone can give me the solution to this problem it would be most appreciated.   Thanks so much...Maggie

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Provost
Posts: 48,495
Member Since: ‎09-24-2010
Message 2 of 2 (112 Views)

Re: How do I fix a an internal Primary battery problem on my laptop windows 10 .

Hi,

 

The error message you receive at boot and the description of the issue both confirm that your notebooks main Lithium Ion battery needs to be replaced ( not the cell on the system board as the message tends to indicate ). 

 

The Primary (internal) Battery (601) error indicates that the storage capacity of the main battery has fallen below 25% of its original capacity.

 

Further information on this can be found in the following HP Document.

 

http://support.hp.com/us-en/document/c01443470

 

Regards,

 

DP-K

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