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Top Student
Posts: 5
Member Since: ‎06-26-2011
Message 1 of 5 (1,159 Views)

How do I get my fingerPrint reader to work again? PC does not detect it.

I unintalled the program DigitalPersonna and downloaded and installed HP SimplePass Identity Proctection.  I cannot register my finger prints because my FingerPrint reader is not detected.  What else can I do? I appreciate any assistance/recommendations. Thank you.

 

Ernie.....................

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Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 2 of 5 (1,142 Views)

Re: How do I get my fingerPrint reader to work again? PC does not detect it.

Top Student
Posts: 5
Member Since: ‎06-26-2011
Message 3 of 5 (1,131 Views)

Re: How do I get my fingerPrint reader to work again? PC does not detect it.

Thanks for the suggestions.  I was able to download and install HP SimplePass with no problem.  But the other one (Validity Sensor), Will not install on my computer. I downloaded it, but it will not install.  It does not give me an error message.  I am running Windows 7 Home Premium 64-bit.  I check the programs install but it does not appear there.  Do you have any further suggestions?  Thank you.

 

Ernie..............

Honor Student
Posts: 3
Member Since: ‎07-10-2013
Message 4 of 5 (713 Views)

Re: How do I get my fingerPrint reader to work again? PC does not detect it.

 simplepass was installed when i got my computer,but since it has stopped working. It stopped working because of an unknown reason.any ideas how i can get this to work again.          

Honor Student
Posts: 3
Member Since: ‎07-10-2013
Message 5 of 5 (654 Views)

Re: How do I get my fingerPrint reader to work again? PC does not detect it.

I asked this question a few months ago and still havent had a responce.Can anyone tell me how to fix this

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