Note on archived topics.
12-14-2016 07:31 PM
When I turn my computer on, the startup menu will say that the battery is low and will need to be replaced. I've been all through the HP website to find answers. I've done the diagnostics battery test several times and it always says "PASSED" and the battery will automatically jump to 100% no matter what percentage the battery was on. When I do plug the charger in it will say "plugged in but not charging". I've been to the HP Parts Store website and looked up the battery for my computer but it says that "its restricted and not available for purchase." When I plug in the charger the red light will come on and then a few hours later it will change to the white light but the computer will still be on 0%. If I do somehow get the computer to charge it dies quickly. I'm not sure what else is left to do. I've only had this computer for about a year. Any help?
12-14-2016 07:43 PM
Update BIOS and see if that fixes the problem and then Calibrate the battery
Testing and Calibrating the Battery (Windows 10)
Testing and Calibrating the Battery (Windows 8)
Testing and Calibrating the Battery (Windows 7)
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am not an HP Employee