Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
dayjajoline Student
Student
1 0 0 0
Message 1 of 2
1,056
Flag Post
HP Recommended

How do I go about getting a replacement battery?

HP Stream Notebook PC-11d011wm

When I turn my computer on, the startup menu will say that the battery is low and will need to be replaced. I've been all through the HP website to find answers. I've done the diagnostics battery test several times and it always says "PASSED" and the battery will automatically jump to 100% no matter what percentage the battery was on. When I do plug the charger in it will say "plugged in but not charging". I've been to the HP Parts Store website and looked up the battery for my computer but it says that "its restricted and not available for purchase." When I plug in the charger the red light will come on and then a few hours later it will change to the white light but the computer will still be on 0%. If I do somehow get the computer to charge it dies quickly. I'm not sure what else is left to do. I've only had this computer for about a year. Any help?

0 Kudos
1 REPLY 1
Regents Professor
Regents Professor
4162 4158 561 1251
Message 2 of 2
1,047
Flag Post
HP Recommended

How do I go about getting a replacement battery?

Hello dayjajoline,

 

 

Update BIOS and see if that fixes the problem and then Calibrate the battery

sp76865.exe

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 8)

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 
Battery will have ONE YEAR warranty from the date of Purchase. HP will replace it under Warranty, if no then you will have to buy one
 
 
Battery Replacement Part Number : 787521-005
 
Please try below link to buy : 
 
 
 
 
 
 
 
 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation