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Student
Posts: 1
Member Since: ‎09-21-2012
Message 1 of 4 (13,679 Views)

How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

Product: HP G56 # XG598UA#ABA Windows 7 64bit

 

I can no longer install windows updates because the computer itself claims I do not have a genuine copy of windows 7.  The laptop was purchased with all software installed from HP.  The exact error is "Windows 7 build 7601 This is not a genuine copy of windows"

 

Do I need to restore my computer to factory default or do I just need a new product key?

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Associate Dean
Posts: 5,903
Member Since: ‎01-21-2012
Message 2 of 4 (13,675 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

[ Edited ]

Hi

 

Please find thelink given below might help you to resolve your issue.

 

 

Performing an HP System Recovery

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Provost
Posts: 42,185
Member Since: ‎01-07-2009
Message 3 of 4 (13,675 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

[ Edited ]

Follow the instructions to re-activate your operating system found in this Microsoft Answers thread.

 

 

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Student
Posts: 1
Member Since: ‎08-12-2015
Message 4 of 4 (4,654 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

 Power on password

 

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