My wife's Pavilion dv4 is really messed up. Office Depot couldn't fix it but suggested that totaly wipe out the operating system and restore it. She doesn't care about recovering files. She also never made any recover disks. She is running Vista. How do I wipe her laptop clean and restore it like it was when it came out of the box?
1. Order recovery disks by calling HP Support, and then use those to restore the unit back so it's like the day you bought it.
2. Use the Windows Vista installation disc that may have come with your unit. If you put the disc in the drive, restart the computer, it should boot to the disc and allow you to do a clean installation of Windows. Then you get download the drivers & software for your system from HP.com, and you'll be good to go!
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When the computer starts you can press the "F11" key. This would take you to the recovery partition wizard from where you can "reset" the computer to factory defaults. Be sure to push the "F11" key before the laptop boots in to Windows so power on the laptop en keep pressing (ticking not continuous) "F11".
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