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05-23-2016 03:22 PM - edited 05-23-2016 03:29 PM
I am running Windows Vista V6 32bit on a HP Pavilion Entertainment PC. I understand to upgrade to Windows 10 I need to purchase a retail copy of Win10 with product key. Are there any issues with the upgrade I should know about before I purchase the license ? i.e. Can I do an upgrade or do I need to do a clean install ?
I initially thought I would upgrade to Win7 or 8 to qualify for the free WIN10 upgrade but have since discovered this option isn't available to Vista users.
05-23-2016 03:48 PM - last edited on 03-16-2017 09:56 AM by OscarFuentes
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
There is no direct upgrade path from Vista to Windows 10. You would have to upgrade to Windows 7 or 8.1 before the free upgrade would work.Being that you have Vista, you must do a clean install using a retail copy of Windows 10.
After installing Windows 10, it is very possible that some features of your computer no longer work or there aren't Windows 10 drivers for it's hardware.
If you have any further questions, please don't hesitate to ask.
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