Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎06-05-2013
Message 1 of 2 (768 Views)
Accepted Solution

How to acquire Windows 8 installation media

I attempted to dual boot opensuse with windows 8 on my laptop which somehow led to a boot problem. To fix the problem I had to do a clean install of windows which wiped out all the data and hard drive partitions.

 

The only problem now is that I have an unactivated version of windows 8 which I cannot activate.

Since I bought the notebook with windows preinstalled that means I also paid for the windows serial key (licence) and I don't see why I should have to part with 200 dollars to get a licence I already own.

I know the warranty doesn't cover software but I also know the manufacturer can provide the windows installation media for free or for a modest fee (since I already own it) upon request, so my question is: How do I make a request for the installation media, at what cost if any and how do I collect it?

HP ProBook 4540s C9K69UT#ABA
Windows 8 preinstalled
Country - Kenya
Warranty active till May 2014

0 Kudos
Accepted Solution

Re: How to acquire Windows 8 installation media

Hi:

 

You will need to contact HP support in Africa at the link below.

 

Call the number listed for business notebooks which I assume for Kenya would be 234 1 27 11 999 or +27 21 427 3240.

http://www8.hp.com/emea_africa/en/contact-hp/phone-assist.html

 

Inform the customer services rep that you need a set of recovery disks for your business notebook and you will need to provide the model # and serial #.

 

View solution in context
Provost
Posts: 88,860
Member Since: ‎07-13-2010
Message 2 of 2 (748 Views)

Re: How to acquire Windows 8 installation media

Hi:

 

You will need to contact HP support in Africa at the link below.

 

Call the number listed for business notebooks which I assume for Kenya would be 234 1 27 11 999 or +27 21 427 3240.

http://www8.hp.com/emea_africa/en/contact-hp/phone-assist.html

 

Inform the customer services rep that you need a set of recovery disks for your business notebook and you will need to provide the model # and serial #.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation