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Mamagill2 Student
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How to reset with no recovery disc and lost password

HP2000 notebook
Microsoft Windows 8 (64-bit)
  1. Lost password. Can't get f11 to work. Don't have a recovery disc. Only user. What can I do?
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HP Recommended

How to reset with no recovery disc and lost password

Hello,

 

Welcome to the HP Support forum. Thank you for posting !

 

 

In case you haven't created a recovery media, you need to use original HP Recovery media to restore your OS back to factory default settings.

 

Option 1)
You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

 

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

 

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

 

 

Once you get the recovery media, here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 

 

0. Insert the recovery media in the PC

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F9 for Boot Device Options

4. Select your HP media (DVD or USB) as bootable device to boot from.

5. Follow the on-screen instructions

 

 Please, let me know if this works.

****  Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
****  Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security

This video has been updated: https://youtu.be/ukQlXKoMIKw Learn how to perform an HP system recovery on HP Notebooks 2014 and newer with Windows 8. For other helpful videos go to hp.com/supportvideos or youtube.com/howto4U. More support options for your computing device are available at ...
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