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Hp DV9720us
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Top Student
Posts: 8
Member Since: ‎12-01-2009
Message 11 of 15 (865 Views)

Re: Hp DV9720us

It is not active how do I get it to be active and uninstall bluetooth. Thank you Ray
Top Student
Posts: 8
Member Since: ‎12-01-2009
Message 12 of 15 (860 Views)

Re: Hp DV9720us

The problem is base system device pci bus2 device 5 function3 for one and the other is base system pci bus 2device 5 function2 Thank you Ray
Posts: 10,924
Member Since: ‎01-31-2009
Message 13 of 15 (846 Views)

Re: Hp DV9720us

[ Edited ]



Install HP Vista card reader driver for Your model to solve problem with Base System Device:


Ricoh 5-1 Card Reader Driver here 


When there will be some kind of problems with installation then try to run it in Vista compatibility mode.



How to Run a Program in Compatibility Mode in Windows 7

Make older programs run in this version of Windows




Uninstall all wireless driver which Vidya gave You.



Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7


Go to Control Panel -> Devices Manager

Click with right button of Your mouse on each yellow sign and choose properties. Then go to bottom details and paste here Hardware Ids. This way we will know what it is.


Below You've got example how to do it:


Device ID

Device ID

Device ID



According to HP speifications for Your model it doesn't have Bluetooth.


If You are sure then it have try this guide.


How to install Bluetooth driver.


Bluetooth Wireless driver You may download from here.


When You will run Bluetooth driver file after some time You will see this alert:




(Sorry I've got Polish version of XP) Which means approximately:There wasn't found any Bluetooth device. Please be sure then device with bluetooth is correctly switched on and click on 'Ok' button to continue this installation. If You will click on 'Cancel' button then this will cause installation continue without device with Bluetooth.


What to do with this problem? How to solve it?

Click twice on Hp Wireless Assistant which is on left side of taskbar and may look like this . Bluetooth may have there few status options.


HP Wireless Assistant You can download from here.


1. If Bluetooth have Disabled status like on this photo below then:




press once Wireless button on Your notebook.


If this will not help then restart Your computer and on Boot nter Bos by pressing F10.

Go to System Configuration -> Built-In Device Options -> Enable/disable embedded Bluetooth® device radio
(enabled by default)


If it's disabled change it to enable.


2. If Bluetooth have Off status like below:



Then click on Turn On button with Your mouse or touchpad and this will cause then installation of bluetooth driver will go on.


Please be patient until whole process will end.


After a while Your Bluetooth will be correctly installed.

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Honor Student
Posts: 2
Member Since: ‎10-30-2010
Message 14 of 15 (553 Views)

Re: Hp DV9720us

I upgraded to Win 7 and LOVE IT!

But what is the "co-processor" and unknown device it can't find drivers for?

Also when running music and video editing software,  all is good except for the MIDI has a glitch where the notes are interupted every few seconds... Ideas?

Posts: 38,689
Member Since: ‎11-12-2008
Message 15 of 15 (548 Views)

Re: Hp DV9720us

[ Edited ]



Try installing Nvidia chipset, sp37730

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