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KinkTheMook Student
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Hp Envy 15 U010dx Battery Not charging, Not detected!

Hp Envy 15-u010dx
Microsoft Windows 8.1 (64-bit)

Hello,
I know there is a few post on this particular issue and I will list what I have attempted to do.

1. Deleting the charging driver (and also AC Adapter)
2. Pulling the plug using windows+b+power
3. Updating bios to latest.
4. Checked all the wall outlets in my house.

5. Used Hp Assist Center/Bios to check battery status.

I keep hitting error 601 mainly and have hit error 502 on boot.  In the HP battery checker the both batteries are not detected which is weird.  It's like the battery is not plugged in because both batteries are grayed out, is there any reason why this should be?  I'm really hoping I dont have to replace the  battery or it is covered under the "battery recall" I saw on the hp site somewhere.  This laptop is hardly used by my mother as she really has only been using it for work for the past year-year and a half, I would say nothing over 200 charge cycles.

Thank you!

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Provost Provost
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HP Recommended

Hp Envy 15 U010dx Battery Not charging, Not detected!

In your troubleshooting have you tried booting with battery removed? Sometimes that helps after you boot once and shut down to reinstall battery.

 

The battery recall program is here:

https://h30686.www3.hp.com/?lang=en-US

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