Note on archived topics.
08-28-2016 08:36 PM
My laptop is out of waranty but have just noticed that when I open it to turn it on the left hinge is forcing the bottom black casing and the top silver casing to separate on the back left corner. I have seen many others posts where this seems to be an issue with these model laptops. Has anyone been abe to get theirs fixed or did they fix it themselves? Is there anything I can do about it?
Thanks in advance :)
08-28-2016 10:04 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
12-14-2016 01:51 PM
I'm currently experiencing the same exact issue. Conviently, my warranty has just expired as well. This issue is in the left hand corner of my laptop and the base is separating for the keyboard. This causes problems with opening the laptop. This issue is also now effecting the keyboard, as it randomly copies and pastes information when typing, that is if the keyboard is working. I have attempted to get this issue resolved, except every expert I have talked to, to try and fix this issue tells me that I need to replace the base of my computer. Unfortunately, since my computer is so new, bases for this computer are unavailable unless I want to buy a brand new HP envy, which I never plan on doing. I am responding to this forum in hopes that I can salvage my HP and I can still continue to be a consumer of HP products. Also hoping that maybe a solution has already been created for this issue. I hope you guys can help me resolve this and get my computer up and running.