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GabrielAry
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Hp Error Critical system failure then Diagnostic says no HardDrive installed

HP 2015 Dre NoteBook
Microsoft Windows 10 (64-bit)
I was watching a movie on my laptop one minute and when I transfered a new dvd in. I get a blue screen that says "Critical system failure". Then the computer dies. When I started it back up, it says "Hard Disk Error" and when I run a diagnostic it tells me "No hard drive found". This laptop has been very well taken care off. Never dropped. Never had a problem. Kept out if reach for childeren. What is going on?
This is the 2015 Dre with 1tb memory and 8g ram.
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HP Recommended

Hp Error Critical system failure then Diagnostic says no HardDrive installed

Hi @GabrielAry,

 

Thank you for posting at HP Forums! I have read your post and wanted to help.

 

I understand that when you put in a new DVD into the laptop, it got a blue screen of "critical system failure". After you restarted the laptop, it gave you error of "hard disk error", and error of "no hard drive found' when performing the diagnostic.

 

Below is a document may help:

HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected

 

Let me know the results.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

 

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
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