Note on archived topics.
11-09-2016 11:00 AM
HP Stream Notebook - 11-r000na (ENERGY STAR)
Whenever I turn the notebook it turns on however the screen is stuck on the hp logo and a black screen later , I have tried to update the BIOS using a BIOS update I put on my USB stick the update worked however the screen is still stuck on the logo. I have 3 months Warranty left, Who do I contact to get this repaired?
11-10-2016 09:10 AM - edited 11-10-2016 09:11 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand your computer is stuck on the HP Logo,
Don't worry, though, as I have a few steps that should help,
Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.
To determine what is causing the failure, try to isolate the problem by:
Performing a memory self-test
Checking for loose memory modules
Testing the memory modules
Testing the memory slots
For more details: Click here
Here's a related HP Forums post for more information that seems to have helped others as well: Click here
If you wish to contact HP: Click here for a hardware service, etc.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee