• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-27-2017 04:44 AM

HP Recommended
Product: HP sleekbook - 15-b001ee
Operating System: Microsoft Windows 10 (64-bit)

My laptop restarted unpredictably and couldn't boot again. It then showed HDD failure.

When I touched the laptop, it was too much hot from the right side but cold from the left.

 

I let it cool for few minutes and then started again. and it started normally

 

but few days later it restarted but without any boot error. But the system was hot from right side.

 

I ran diagnostic and it gave this error:

 

Failure ID: 9QEDXK-6KN8LK-MFPX0K-60WG03 (HDD Short DSt Check)

 

your help and guidance will be admirable.

 

regards,

 

Atta ul Wasay

Pakistan

1 REPLY 1

‎05-28-2017 11:02 AM

HP Recommended

Greetings @auwahmad, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your computer where it is not booting to the desktop. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

 

As you have already run the test and the HDD test has failed, request you replace the HDD on your computer and install the OS using the recovery kit created on the computer. 

For any service options, please contact our phone support for assistance. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.