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bonat98
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Hp envy 15 fan noise

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envy 15-j104sl
Microsoft Windows 10 (64-bit)

Good evening. I bought an HP ENVY 15-j104sl from a friend. I cleaned it and changed the thermal paste on CPU and on GPU.
I have also updated the BIOS and disable the option "fan always on" but i'm having problems with the fan.
Or it is at 0 rpm or it is at 2300 rpm. Can the fan runs between 0 and 2300?

Thanks.

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Jeet_singh
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Hi @bonat98,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the computer fan is making noise. Don't worry as I have a few steps to help you get through this concern,

 

Symptoms of heat issues and causes of excessive heat

 

 

The following list describes some of the issues caused by overheating in the notebook:

* Games stop responding during play.

* Windows stops responding during use.

* Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

* When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

 

The following list describes some causes of excessive heat:

* Dust inside the laptop.

* A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

* Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

* High ambient room temperature.

 

Step 1: Removing dust and lint by cleaning vents

Step 2: Ensuring proper space for ventilation

Step 3: Updating the BIOS

Step 4: Using HP CoolSense technology

Step 5: Placing the notebook in a cooler room

Step 6: Testing for hardware failure If the hardware has failed, either replace the bad component or contact HP for further assistance

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

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bonat98
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Thank you for your answer. I tried with HP Coolsense without having results. I have already done all other points that you suggest me. Can i do something else?

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Jeet_singh
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Hi @bonat98,

 

Thank you for replying,

I appreciate your time and efforts,

 

I understand you have followed the steps suggested and still having the issue, I just want to check if you have tried running an extensive system test from F2.

 

Please perform the step suggested and get back to us with the results for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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bonat98
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Good evening. I performed the test and all components passed it..
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Jeet_singh
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Hi @bonat98,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have followed the steps suggested and still having the issue, I would personally suggest this could be a hardware failure. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Regards,

Jeet_Singh
I am an HP Employee

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