Create an account on the HP Community to personalize your profile and ask a question
02-05-2014 02:35 PM
Goodevening,I have a problem with my new Hp envy x2,and I hope you can solve it.
I've bought an HP envy x2 11-g001el just two weeks ago.The problem is that I can't use/charge the second battery.I have followed some your guide to explore the situation of the batteries and The computer says that the second battery is NOT installed.
A friend of mine bought the same computer in the same place, in the same week but his computer works great.
We have understood that our computers have different bios's firmware .
Mine is F.04 and his is F.06.
Can it be a firmware problem? can it be a internal driver/software problem?
I trust in your help,
02-07-2014 09:02 AM - last edited on 02-24-2017 04:32 PM by OscarFuentes
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
02-07-2014 09:35 AM
Goodmorning,thank for your support,I have a 32-bit ,Windows 8 ....the shop where I bought my computer has changed it with an other ,but there is the same problem,the second battery is NOT installed,It's a course !!How can I fix it?
Ps.Bios firmware F.04
Thank you very much for your help!!
02-07-2014 09:42 AM - edited 02-07-2014 09:59 AM
yes ,I know that the second battery is in the dock station,the computer had it when I bought it.The problem is that the dock station battery is NOT installed,do you have some ideas to help me ?Maybe HP has a software in order to install the second battery ?