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Milano-16
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Hp envy X2 ,second battery NOT installed

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Goodevening,I have a problem with my new Hp envy x2,and I hope you can solve it.

 

I've bought an HP envy x2 11-g001el  just two weeks ago.The problem is that I can't use/charge the second battery.I have followed some your guide to explore the situation of the batteries and The computer says that the second battery is NOT installed.

A friend of mine bought the same computer in the same place, in the same week but his computer works great.

We have understood that our computers have different bios's firmware .

Mine is F.04 and his is F.06.

 

Can it be a firmware problem? can it be a internal driver/software problem?

 

I trust in your help,
 Good job

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Dunidar
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Hello Milano-16,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.

 

Which Windows operating system am I running?

Is the Windows Version on My Computer 32-bit or 64-bit?

 

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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REO51ST
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Milano.

 

There is only one battery in the tablet.

 

The second battery is in the docking station.

 

Do you have the docking station???

 

REO

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Milano-16
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Goodmorning,thank for your support,I have a 32-bit ,Windows 8 ....the shop where I bought my computer has changed it with an other ,but there is the same problem,the second battery is NOT installed,It's a course !!How can I fix it?

Ps.Bios firmware F.04

 

Thank you very much for your help!!

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Milano-16
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Goodmorning REO51ST

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REO51ST
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Milano.

 

For now lets update your BIOS.

 

F.12 Is the latest.

 

http://h10025.www1.hp.com/ewfrf/wc/previousVersions?softwareitem=ob-119055-1&cc=us&dlc=en&lc=en&os=4...

 

REO

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Milano-16
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I already tried to solve the problem installing the firmware F.12 of the BIOS in the Envy x2 that I gave back to the shop yesterday,but it didn't solve the problem.

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Milano-16
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I have updated my new envy x2 again to the BIOS version F12 ,now there is written (when i check the battery with the hp test ) "Second battery :Unsupported"...any solution?

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Milano-16
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Now the second battery is NOT DETECTED.. ideas to help me ?

Thanks 

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Milano-16
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Now the second battery is NOT DETECTED.. ideas to help me ? (Here I have crossed out the serial number)

 Thanks for the help!!

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