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xXAl-HarereXx
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Solved!

Hp envy x360 mute light doesnt work

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HP ENVY x360 - 15-w107ne
Microsoft Windows 10 (64-bit)

So i just bought this hp envy x360 yesterday and when i press the mute button the light doesnt come up

Its weird because in my older hp laptop it had a light that comes up when you press it.

There is a spot where the lignt should come up next to the button but it doesnt light up.

 

Please help me , thanks

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DavidPK
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Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72002.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71883.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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xXAl-HarereXx
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Thanks so much! it works now

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DavidPK
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Hi,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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Jesse_N
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Next time try first to go into device manager sound video game controllers. Go to the sound card, disable, then re-enable it. That worked for me. No uninstall or reboot required.

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Jesse_N
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Next time try first to go into device manager sound video game controllers. Go to the sound card, disable, then re-enable it. That worked for me. No uninstall or reboot required.

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wwestman
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I tried that but at the very end of the install process I got an error message and it failed. Now I am worse off than I was.

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