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08-20-2016 07:03 PM
Hello i am writing my mother laptop for some reason it acting very odd brand new not even few months old
Ok yesterday her laptop she could shut it down with no problem this morning she going out she turn it off bout close it.. but it decided turn back on not going thru booting it up with hp Icon no went straight away to windows 10 automaticaly.
So i decided to check some program see if anything conflicting it nothing so i decided to shut it down thru windows 10 power shutdown but still turn back on.. i shut down it with power button but even still turn back on please help me
08-24-2016 08:13 AM
Welcome to the HP Forum! Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More. What is your precise model of HP notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?
I grasp that previously you were able to power off the notebook. Now when you either press the power button or shutdown from the Windows menu, it still restarts. First please verify what it is set to do when you press the power button. Here is a link to HP Notebook PCs - Managing Power Options (Windows 10). Once you have determined that it is set correctly, I suggest you do a hard reset. HP Notebook PCs - Performing a Hard Reset or Forced Reset.
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