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Honor Student
Posts: 3
Member Since: ‎02-21-2014
Message 1 of 6 (592 Views)

Hp simplepass version

Hi

I have simplepass version 8.00.49 and when I wanted to re install it I could only find verson 6 somthing (can´t rememper th following numbers)

I want to try to reinstall becouse I cant get it to work with windos 8 or google chrome

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HP Support Agent
Posts: 10,400
Member Since: ‎08-31-2013
Message 2 of 6 (570 Views)

Re: Hp simplepass version

[ Edited ]

Hi nalle, welcome to the HP Forums. What is the model number of the notebook SimplePass is installed on?

How Do I Find My Notebook Model Number?

TwoPointOh
I work on behalf of HP

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Honor Student
Posts: 3
Member Since: ‎02-21-2014
Message 3 of 6 (559 Views)

Re: Hp simplepass version

I have a HP ENVY 15 Notebook PC whith model nr F8Q9EA#UUW

HP Support Agent
Posts: 10,400
Member Since: ‎08-31-2013
Message 4 of 6 (553 Views)

Re: Hp simplepass version

I cannot find the Product number you provided F8Q9EA#UUW in my database. Can you find the Model Number (which looks like of like ENVY 15-j171nr)

TwoPointOh
I work on behalf of HP

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Honor Student
Posts: 3
Member Since: ‎02-21-2014
Message 5 of 6 (542 Views)

Re: Hp simplepass version

--------------------------------------------------------------------------------
HP15J119EO

HP Support Agent
Posts: 10,400
Member Since: ‎08-31-2013
Message 6 of 6 (535 Views)

Re: Hp simplepass version

Thanks nalle. Here is the software you are looking for: HP SimplePass Identity Protection Software Version 8.00.57

 

This is your notebook's support page:  HP ENVY 15-j119eo Notebook PC support





TwoPointOh
I work on behalf of HP

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