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Stuts
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Message 1 of 3
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I am locked out

HP Recommended
Pavilion G6
Microsoft Windows 10 (64-bit)

This system has been up graded to Windows 10.  I am trying to use it again after a long off period.  I am locked out of the computer.  I have used my old sign in (I think) and also tried my microsoft account pass word as requested --- no go.

What do I do to recapture or change my password.

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CherylG
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Message 2 of 3
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HP Recommended

Is the laptop connected to internet at logon? On the logon page you should see the icon in bottom right corner-if needed click it to complete connection.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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topmahof
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Message 3 of 3
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HP Recommended

Hi Stuts,

 

Make sure your caps lock is not on first.  If it isn't, you could try this

 

Regards,

Dave

Did someone help you? Pay it forward. Help someone else.
NC4400, TC4400 Win 7 Ultimate, xp pro, both dual boot
a bunch of thinkpads
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