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Rudy2168
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I bought a HP pavilion X2 and after six weeks, a blue screen keeps popping up and it starts rebootin

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HP pavilion X2
A blue screen pops up and the system keeps rebooting. What should I do?
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The_Fossette
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Hi @Rudy2168

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are getting blue screen error and the computer restarts.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2lDSXRf

 

Let me know how it works.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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Rudy2168
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Hello,i was about to attempt the steps suggestedi solution ,but now there's  another problem,When i turned on the system  the hp logo pops up for bout 5 seconds then goes blank.This is constantly  repeating .Can someone please help me I'm really frustrated 

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Chimney_83
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Hi @Rudy2168, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

 

Thanks for the reply and providing information about the issue you are facing now.

Was there any hardware changes done the computer?

 

Recommend you to perform a power reset. Click here for assistance. 

Once power reset is done. 

While holding down Win + B turn the computer. This should rollback the BIOS on the computer. Click here for assistance. 

If the issue persists please perform a power reset again. 

Turn the computer On and keep tapping F2 to enter system diagnostics. 

If you are able to boot the computer to system diagnostics, please run a system test on the computer. Click here

If the computer, still keeps restarting, perform a power reset again and this time when you turn the computer On, please tapping F11.

This should boot the computer to Recovery manager. If it boots to the recovery manager, select troubleshoot and perform a repair. Click here. (Follow the procedure under "Recovery when Windows 10 does not start correctly" towards the bottom of the article.)

If the computer does not boot to recovery manager as well. 

Please contact our phone support for the service options. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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