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I do not have sound on my HP laptop Pavilion dv5. How do I activate the sound?

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I have no sound on my HP Pavilion dv5 laptop. I have tried trouble shooting with no success. How do I activate the sound?

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Hi,

 

Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.

How to locate model number:

Notebook:

http://support.hp.com/us-en/document/c00033108

 

Also, let us know, what troubleshooting have you performed.

Regards,

Saurabh

=======================

I am an HP employee.


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Model#2310M  serial #
{Removed for privacy}

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I seem to be pulling the wrong information based on the model provided as I was getting a monitor.

 

What is the full product number of the notebook? 

NOTE: Do NOT provide the serial number. 

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