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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2014 01:13 PM

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I recently bought an "HP Pavilion notebook PC 15-n245ee" and when I tried to download drivers online for my bluetooth driver I found that there is more than one driver, so I'd like to know which one to install.

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‎09-22-2014 07:26 AM - last edited on ‎04-20-2016 03:35 PM by HP Administrator

HP Recommended

Hi:

 

You are correct. The product specs page below indicates that your PC does not come with built in bluetooth.

 

http://support.hp.com/us-en/document/c04191399

 

If it did, it would be listed along with the 802.11b/g/n (1x1) wireless connectivity specification.

 

If your notebook has the Realtek RTL8188EE b/g wireless card, it definitely does not have built in bluetooth.

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‎09-21-2014 05:24 PM

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Hi:

 

You install the same model bluetooth driver that corresponds to the model wireless card your notebook uses.

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‎09-21-2014 09:53 PM

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I'm starting to think that my laptop does not have bluetooth device at all even though when I bought it the salesman said it does, I looked in the drivers downloading page and I couldn't find a driver that goes with my wireless adapter which is realtek http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6831...

 

can you please help me or tell me what to do I'm confused, thanks in advance.

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‎09-22-2014 07:26 AM - last edited on ‎04-20-2016 03:35 PM by HP Administrator

HP Recommended

Hi:

 

You are correct. The product specs page below indicates that your PC does not come with built in bluetooth.

 

http://support.hp.com/us-en/document/c04191399

 

If it did, it would be listed along with the 802.11b/g/n (1x1) wireless connectivity specification.

 

If your notebook has the Realtek RTL8188EE b/g wireless card, it definitely does not have built in bluetooth.

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‎09-22-2014 07:54 AM

HP Recommended

thanx

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‎09-22-2014 07:59 AM

HP Recommended

You're very welcome.

 

You can always purchase an external USB bluetooth adapter, or replace the Realtek wireless card with a combination wireless/bluetooth card listed in chapter 3 of the service manual for your model.

 

According to the manual (chapter 5), the wireless card can be replaced by the customer.

 

http://h10032.www1.hp.com/ctg/Manual/c04438537.pdf

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