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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-05-2017 01:04 PM

HP Recommended
Model# hp
notebook
Product#N5Y90UA#ABA
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‎07-05-2017 01:36 PM

HP Recommended

Hi,

 

As long as the previous installation of Windows 10 was activated, you can just perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

Software and drivers specific to your notebook can be found on the link below.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series-touch/8502685/model/...

 

Regards,

 

DP-K

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Windows Insider MVP

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‎11-16-2017 05:29 AM

HP Recommended
I need mine as well i got this laptop from friend and he says he doesnt remember the numbers to the administrator password but my numbers are 84369613 please. Help
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‎11-16-2017 06:54 AM

HP Recommended

@Mayaustin6

 

Enter  31041235

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-06-2019 10:57 PM

HP Recommended

There is no where for me to put the code in at I restarted it about 3 times

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‎05-07-2019 07:42 AM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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