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Posts: 1
Member Since: ‎12-08-2016
Message 1 of 2 (127 Views)

I have a left hinge problem with my HP Envy 17 laptop

Product Name: HP Envy 17-j130us
Operating System: Microsoft Windows 10 (64-bit)

I reccently found out that my HP Envy 17 laptop has a left hinge problem.   When  I open it the lid between the keyboard and the bottom has a small gap.  My computer is out of warranty.  What should I do to correct this?

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (118 Views)

Re: I have a left hinge problem with my HP Envy 17 laptop


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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