I have a new laptop hp envy model m6-aq105dx and the battery is not charging

[Ricco8]

I have a new laptop hp envy model m6-aq105dx and the battery is not charging.

[sandytechy20]

@Ricco8

This is a great location to get assistance! I read your post and see that you are battery does not charge on your HP envy notebook. I would like to help you resolve this issue. 

• Test the AC adapter using the UEFI Hardware Diagnostic tests.
• Remove the notebook battery and check the contact points to make sure they are not damaged.
• Unplug all USB devices from the notebook.
• Many notebook models continue to provide power to USB devices through the USB ports, even when the computer is powered off or in a suspended state.
• Unplug the AC power cable.
• Insert the battery into the battery compartment on the bottom of the notebook computer.
• Plug the AC power cable into the computer and into an AC wall outlet, then allow the battery to charge for 15 to 30 minutes.
• And check if that works.

Click here for more troubleshooting steps.

Let me know if that works.

Cheers