• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 11:57 PM

HP Recommended

I have a windows 7 home premium but when tech says it shows operating as a windows xp...  The computer states it a Windows 7 premium so why when I try to log into certain sghts it tells me it doesnt support winddows xp when I am not using an xp.... this computer was never an xp nor did I ever downloaded an xp. 

1 REPLY 1

‎03-22-2017 12:07 AM - edited ‎03-22-2017 12:08 AM

HP Recommended
@yogie68 wrote:

I have a windows 7 home premium but when tech says it shows operating as a windows xp...  The computer states it a Windows 7 premium so why when I try to log into certain sghts it tells me it doesnt support winddows xp when I am not using an xp.... this computer was never an xp nor did I ever downloaded an xp. 

Hello @yogie68

 

Thank you for posting in the HP Support forum.

 

1) What is your HP full computer model and product number - can you post them > http://support.hp.com/us-en/document/c00033108

 

2) What exactly are you trying to do so that something states and checks your OS. Who is this tech ? What are these websites ? What browser do you use ? Please, provide details, description. Thanks

 

3) Can you provide a short log to review

 

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 After pasting the log here, you can eventually close HiJackThis and delete it.

 

 

Looking forward to your update. 🙂

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.