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Mick16 Honor Student
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I have lost windows 10 after a reset

notebook pavilion

I added some updates last week and since then my laptop locked up. The only way I could get it back was by reseting it. Since I reset it I have lost windows 10. When I purchased it, it had windows 8. I have since had it upgraded on line to windows 10. Now it seems like I have neither 8 or 10 on it.  Is there a phone number in HP  or microsoft in Ireland that i can ring.

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I have lost windows 10 after a reset

Mick16

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...


The Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

 

What will work is restoring your PC to its original condition using something known as HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Mick16 Honor Student
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I have lost windows 10 after a reset

Thanks for your help. I put back my original windows 8 and it's working fine. This is the second time I've had trouble after upgrades to windows 10. I've decided to stay with w8.

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