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06-20-2016 09:23 PM
I'm here because i installed Ubuntu 14 in my hp x360, after a couple of configurations i had almost everything working ok, but now i realize that there's so many things that aren't developed, like deactivate the keyboard when i flip the laptop and try to use the screen.
Anyway, now i want to reinstall the original windows but i don't know how!, what can i do?, i don't even have the original serial of my windows, i would be placed if anybody can help me.
06-21-2016 10:36 AM - edited 06-21-2016 10:40 AM
Welcome to HP Forums! I have read your post and wanted to help.
I understand that you want to reinstall the original Windows. Did you still keep the recovery partition on your laptop? If not, you may need to order a recovery media from HP.
Please review the link below:
Let me know if you need further assistance.
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06-21-2016 10:58 AM
According to the HP product page for your PC, it came preinstalled with Win10, so there is no recovery media that will install Win8 on it.
Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities. Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC.
You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
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